Terms & Conditions

Welcome to the official website of MuthuMeenakshi Hospitals (MMH). By accessing and using this website (https://www.muthumeenakshihospitals.com), you agree to comply with and be bound by the following Terms and Conditions, together with our Privacy Policy, which govern MMH’s relationship with you in relation to this website.

If you do not agree with any part of these Terms and Conditions, please refrain from using our website.

The term “MuthuMeenakshi Hospitals (MMH)”, “us”, or “we” refers to the owner of the website, having its registered office at:

No. 5542, South 4th Street, Pudukkottai – 622001, Tamil Nadu, India.

The term “you” refers to the user or viewer of this website.

1. Use of Website

  • The content of this website is provided for general information purposes only and is subject to change without prior notice.

  • The website currently provides:

    • Appointment booking

    • Health package booking

    • Doctor search functionality

    • Blogs and health-related informational content

    • Online payment facilities

Medical information on this website is subject to the Disclaimer.

2. Accuracy of Information

  • While MMH endeavors to keep the information on this website accurate and up to date, neither MMH nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website.

  • You acknowledge that such information and materials may contain inaccuracies or errors, and MMH expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

3. Privacy and Data Handling

  1. By using this website, you may provide personal information such as your name, contact details, and medical preferences while booking appointments, exploring health packages, or applying for careers.

  2. MMH is committed to protecting your personal data. Such information will be used strictly for healthcare-related or administrative purposes.

  3. MMH will not share your personal information with third parties except:

    • As required to deliver services you request

    • To comply with legal obligations

    • Where explicitly consented to by you

Payment-related data is processed in accordance with our Privacy Policy.

4. Liability

  1. Your use of any information or materials on this website is entirely at your own risk, for which MMH shall not be liable.

  2. It is your responsibility to ensure that any services or information available through this website meet your specific requirements.

  3. In no event shall MMH be liable for any loss or damage, including indirect or consequential loss, arising out of or in connection with the use of this website.

  4. MMH shall not be responsible for any unauthorized transactions resulting from user negligence, including sharing of OTP, PIN, or payment credentials.

  5. MMH’s total liability, if any, arising out of online transactions shall not exceed the amount actually received by MMH for the concerned service.

5. Website Availability

Every effort is made to keep the website operational and accessible. However, MMH takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our reasonable control.

6. Online Payments

  1. MMH provides online payment facilities for selected services including health packages, camp bookings, and inpatient (IP) advance payments through a secure third-party payment gateway, PayU India.
  2. MMH does not store debit/credit card numbers, CVV, UPI PIN, net banking passwords, or other sensitive payment credentials.
  3. All payment transactions are subject to authorization by the respective bank or payment provider. MMH shall not be liable for transaction failures arising from banking network issues, payment gateway downtime, or technical errors beyond its reasonable control.
  4. Refunds, cancellations, and payment adjustments shall be governed by the Refund & Cancellation Policy available on this website.
  5. In case of failed transactions where the amount is debited but the transaction status is unsuccessful, the amount shall be refunded by the respective bank/payment provider within the timelines prescribed by them.
  6. Users are advised to verify transaction details before confirming payment. MMH shall not be liable for errors made by users while entering payment information.
  7. MMH shall not be liable for delays in refund processing caused by banking systems or payment gateway timelines.

7. Unauthorized Use

Unauthorized use of this website may give rise to a claim for damages and/or may constitute a criminal offence under applicable law.

8. Modification of Terms

MMH reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice. Continued use of the website following any changes shall constitute acceptance of the revised Terms.

9. Governing Law & Jurisdiction

Your use of this website and any dispute arising out of such use shall be governed by the laws of India.

The courts in Pudukkottai, Tamil Nadu shall have exclusive jurisdiction in relation to such disputes.

Disputes relating specifically to online payment transactions shall also be subject to the applicable terms of the respective payment gateway provider.